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| Date | Topics |
| 2008 May | Communicating Change |
| 2006 February | Customer Experience Management- Getting In Shape |
| 2005 February | Customer Experience Management (CEM) |
| 2004 September | Execution Culture |
| 2003 October | Become an Employer of Choice |
| 2003 June | Effective Reference Checks |
| 2003 February | Innovate or Perish |
| 2002 July | Motivation and Incentives |
| 2002 January | Victimisation Claims Increasing |