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Some of the organisational diagnostic services we provide include:
- Organisational Alignment: A 'health check' of your organisation's performance against customer and stakeholder needs, the external environment and industry best practice. Our Organisational Alignment Survey provides lead indicators that pinpoint what an organisation needs to do to retain employees, meet customers needs and achieve profit targets.
- Customer Experience Management: A proven, step-by-step methodology that can give your organisation a unique advantage over competitors, a stronger more memorable brand and a positive reputation that turns customers into advocates. Our Customer Experience Management Plus (CEM+) program helps you to understand your most profitable customers, clarify and refocus your brand promise, meet and exceed customer expectations at every touch point in the business with the aim of maximising longer term profitability.
- Execution Metrics: Execution is about the strength of a company's culture of 'getting things done'. Our Execution Survey determines how results-oriented the culture of an organisation, department or business unit is, and pin points what practices and behaviours need to be focused on to move towards a stronger execution culture.
- Sales Competency Assessment: The Sales Competency Assessment provides a quick, accurate, yet comprehensive evaluation of the key factors of sales performance. It compares the perceptions of a salesperson's performance with their sales manager's perceptions using 13 key sales performance indicators. Research has identified these factors as critical for maximising sales competency and performance.
- Talent Management: A dynamic process to assess current managerial talent in an organisation so that action plans can be created to develop leaders at all levels to their full potential.
- Partnering: Assists teams and organisations to achieve greater clarity of mutual goals and work more effectively together. The program involves measuring and understanding the effectiveness of working relationships and tailored follow-up training to achieve maximum benefits for both parties.
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